Consumer Health Data Privacy Policy

Effective Date: June 3, 2025

Introduction

Restoration Health & Wellness, LLC (“Restoration,” “we,” “our,” or “us”) is committed to protecting the privacy of your consumer health data. This Consumer Health Data Privacy Policy (“Policy”) explains how we collect, use, share, and protect Consumer Health Data as defined under applicable state laws. This Policy supplements our general Privacy Policy and is intended to provide additional transparency and rights related to your health information.

This Policy applies to your use of https://restorationhealthwellness.com, our telehealth services, and any interactions with our platform (“Services”) that involve Consumer Health Data.

Please note: this Policy does not apply to protected health information (PHI) regulated by the Health Insurance Portability and Accountability Act (HIPAA). For those details, refer to our Notice of Privacy Practices.

What Is Consumer Health Data?

“Consumer Health Data” refers to personal information that is linked or reasonably linkable to a consumer and that identifies the consumer’s past, present, or future physical or mental health status. Examples include information about medical conditions, medications, treatments, mental health, biometric data, reproductive health, and related behavior.

1. How We Collect Consumer Health Data

We collect Consumer Health Data through the following sources:

Information You Provide Directly

Name, date of birth, contact information (email, phone, address)
Medical history, current symptoms, medications, allergies
Mental health details, including diagnoses or behavioral history
Lifestyle or wellness goals shared during consultations
Payment and billing information
Any files, forms, or messages you submit through our website or telehealth portal

Information Collected Automatically

IP address and browser/device information
Usage data such as clicks, time spent on page, referral source
General location information based on your IP address
Health-related search behavior or engagement with health-specific content

Information We Infer or Generate

Treatment eligibility based on your submitted symptoms or medical history
Trends based on previous care plans or ongoing telehealth engagement
Predicted response to therapies or wellness recommendations

Information from Third Parties

Our licensed pharmacy partners and lab providers
Telehealth support platforms and EHR systems
Marketing or analytics platforms (only with consent)

2. How We Use Consumer Health Data

Purpose	Types of Consumer Health Data
Provide medical and wellness services	Medical history, symptoms, medications, diagnoses, lab results, treatment goals, billing info
Personalize care plans and monitor progress	Health metrics, visit history, survey responses
Coordinate prescriptions and lab services	Health data, provider notes, prescription history
Improve our services	Usage data, aggregated health trends, patient feedback
Communicate about appointments, services, and health reminders	Contact info, visit history
Process payments and manage subscriptions	Billing details, payment method, service usage
Conduct security and fraud monitoring	Device info, access logs, IP address

3. Sharing Consumer Health Data

We may share Consumer Health Data under the following circumstances:

Pharmacy Fulfillment
With our licensed pharmacy partner for prescription fulfillment:
Compounding Pharmacy of America
5710 Kingston Pike, Suite A, Knoxville, TN 37919
(865) 243-2488 – www.compoundingrxusa.com
Medical Providers
With our team of licensed medical professionals involved in your care.
Service Providers
With HIPAA-compliant vendors who assist in telehealth delivery, payment processing, customer support, hosting, and secure data storage.
Legal and Regulatory
When required by law, subpoena, or government regulation.
With Your Consent
For marketing, referral, or third-party service connections (e.g., pharmacy transfers or lab test partners).

We do not sell your Consumer Health Data.

4. Your Rights Regarding Consumer Health Data

Depending on your state of residence, you may have the following rights:

Withdraw Consent
You may withdraw your consent for us to collect, use, or share Consumer Health Data moving forward.
Access and Confirm
You may request a copy of the Consumer Health Data we have collected about you and a list of third parties with whom it has been shared.
Correct Inaccuracies
You may request that we correct any inaccurate Consumer Health Data in our records.
Request Deletion
You may request that we delete your Consumer Health Data, subject to exceptions (e.g., when retention is required by law).
Appeal a Denial
If we deny your request, you may appeal our decision.

To exercise your rights, email us at info@restorationhealthwellness.com. We may ask you to verify your identity before fulfilling certain requests.

Please note that if you withdraw consent or request deletion of essential data, we may no longer be able to provide certain services to you.

5. Data Security

We use industry-standard encryption, firewalls, and secure access controls to protect your Consumer Health Data. Access is restricted to authorized personnel and only for legitimate business or medical purposes.

6. Changes to This Policy

We may update this Consumer Health Data Privacy Policy to reflect changes in our data practices or applicable laws. When we make material changes, we will revise the “Effective Date” and notify you by email or through our website.