Privacy Policy

Effective Date: June 3, 2025

Restoration Health & Wellness (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://restorationhealthwellness.com or use our services.

By using our website or services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following categories of information:

Personal Contact Information: Name, email address, phone number, mailing address
Health Information: Medical history, current symptoms, medications, and treatment goals shared during intake or consultation
Payment Information: Billing details and card authorization for recurring services
Account Activity: Appointment history, messages, and communication preferences
Device & Usage Data: IP address, browser type, device identifiers, location, and interactions with our site via cookies or analytics tools

2. How We Use Your Information

We use your information to:

Provide healthcare services and telehealth consultations
Process payments and manage subscriptions
Coordinate prescriptions with licensed pharmacies
Respond to questions, requests, and support inquiries
Send appointment reminders and service updates
Personalize your online experience
Improve website functionality and marketing effectiveness
Comply with applicable healthcare regulations

3. Cookies and Tracking

We use cookies, pixels, and third-party analytics to understand how users engage with our website and content. Cookies help us customize your experience, measure advertising performance, and improve our site. You can manage or disable cookies through your browser settings.

4. How We Share Information

We do not sell your personal information. We may share limited information with:

Licensed healthcare providers to deliver care
State-licensed U.S. pharmacies for prescription fulfillment
HIPAA-compliant vendors (e.g., cloud hosting, email platforms, billing processors)
Legal or regulatory authorities when required by law
Advertising or analytics providers, with personal information anonymized

5. Prescription Fulfillment

When a prescription is medically appropriate, your provider may transmit it to a licensed pharmacy. During periods of national drug shortage, compounded medications may be prescribed in accordance with FDA guidance.

We partner with:

Compounding Pharmacy of America
5710 Kingston Pike, Suite A
Knoxville, TN 37919
Phone: (865) 243-2488
www.compoundingrxusa.com

This pharmacy is a licensed 503A facility that operates under state and federal compounding regulations. If compounded medications become unavailable, we will work with you to transition your care to an FDA-approved alternative when available.

6. Your Rights and Choices

You may request to:

Access or update your personal information
Delete your account or medical record (subject to applicable laws)
Opt out of marketing communications
Request a copy of your health record
Cancel recurring billing authorization

To submit a request, contact us at info@restorationhealthwellness.com. We respond to verified requests within 30 days.

7. CCPA Compliance (California Residents)

If you are a California resident, you have the right to:

Know what personal data we collect and how it is used
Request deletion of your personal information
Request that we not sell or share your personal data (we do not sell personal data)

To exercise any of these rights, email us at info@restorationhealthwellness.com.

8. HIPAA Compliance

All protected health information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We use secure, encrypted systems to store, transmit, and protect medical data, and only authorized individuals have access to your health records.

9. Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect information from children under 13. If we become aware that a child has submitted personal data, we will delete it promptly.

10. Data Retention

We retain your personal and health information only as long as necessary to fulfill legal, regulatory, and care obligations. You may request account or record deletion at any time unless prohibited by healthcare retention laws.

11. Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with a new effective date. Continued use of our site or services indicates your acceptance of those changes.